Choose Your Support Level

For customers on a budget or with suitable internal resources so that e-mail and telephone support are unnecessary.

The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Annual Maintenance and Self Support.

After the initial 12 month period you can renew your Annual Maintenance and Self Support by purchasing another 12 months from the web site.

For customers who require e-mail support we provide software updates and upgrades, 8 hour/5 day e-mail support and a guarenteed Service Level Agreement (SLA): first response within 5 business days (1 week).

The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Bronze CVS Suite Support.

After the initial 12 month period you can renew your Bronze level support by purchasing another 12 months of support.

We provide three levels of support all with e-mail and telephone access: Silver, Gold and Platinum. The server and client software must be licensed for all persons, and all licenses must be on the same level of support, eg: 15 people access CVS Suite Server then you need to purchase 15 x CVS Suite + 15 x Silver Support.

After the initial 12 month period you can renew your support by purchasing another 12 months.

Provides 12 months of software updates and upgrades, customised security alerts (eg: pager/mobile), 8 hour/5 day e-mail support and a guarenteed Service Level Agreement (SLA): first response within 2 business days.

Provides 12 months of software updates and upgrades, customised security alerts (eg: pager/mobile), 24 hour/5 day e-mail support and a guarenteed Service Level Agreement (SLA): first response within 1 business day.

Provides 12 months of software updates and upgrades, customised security alerts (eg: pager/mobile), 24 hour/5 day e-mail support and a guarenteed Service Level Agreement (SLA): first response within 2 hours on business days.

This level was previously advertised as our 'Professional Support' level.

Per incident support can be purchased for 50+ users in conjunction with Annual Maintenance (see far left column) for the total number of users. Incidents recieve first response within 2 hours (business hours only). Contact sales@march-hare.com for a quote.
 

Pricing for per-incident support varies depending on the product and platform (CVS Suite on Solaris, CVS Suite on Windows, CM Suite on Windows with SQL Server etc). You may find that this is an economical support solution if you are a team of at least 50 users who require a fast response should a problem arise but who have enough in house expertise to handle most problems.